Frequently Asked Questions
Where can I find my tracking code?
Where can I find my tracking code?
After we receive your order, we will process it within 3 days. You will then receive an email from us with tracking code. You can also find your tracking code here.
Can I visit your store
Can I visit your store
Currently, our products are not in any store. You can only buy our products through our website. We are also not partnered up with any online platform
What are the shipping costs?
What are the shipping costs?
We offer free shipping on orders over €15.
Which countries do you ship to?
Which countries do you ship to?
We ship to all countries in the Europian Union plus the United Kingdom
How will my order be shipped?
How will my order be shipped?
We make use of Royal Mail and DPD, all our parcels include tracking info
When can I expect my order?
When can I expect my order?
Our processing time is 1 to 3 days, and from that point on, it takes another 4 to 6 days. We process your orders 7 days a week.
How can I return my order?
How can I return my order?
Please see this page for return instructions.
Can I change my order after placing it?
Can I change my order after placing it?
This is only possible if the order has not yet been shipped. If you would like to change your order, please contact us as soon as possible.
We cannot guarantee that changes will still be possible after you have contacted us.